The paper is designed for an in-depth understanding of the psychological consequences of emotional labor that are particularly relevant to the call center industry wherein the idea of customer satisfaction via scripted emotional responses is a critical success factor. It is a systematic literature review that is following an investigator triangulation method of qualitative research. The paper has developed an initial theoretical framework which is than by the help of investigator triangulation validated into final theoretical framework. The paper proposes that by the use of effective employee emotional facilitation centers the psychological consequences of emotional labor can be mitigated to a great extent, given the dynamic customer centric environments and a competition to thrive is in customer services. Contemporary organizations might not be in a position to compromise the customer services by an inch, managing the employees effectively anyhow remains a crucial yet an unaddressed issue, the paper is an attempt to offer psychological facilitation to the employees to combat the negative consequences of emotional labor and it thereby offers a valuable construct for organizations. The paper is a novel attempt to facilitate the researchers as well as the professional in the field of study and operations to deploy a supportive theoretical framework. The developed framework backed by 4 propositions are original