From Disruption to Transformation: Exploring the Role of Digitalization in Enhancing Organizational Resilience during Crises

Abstract

This study intends to investigate and evaluate the theoretical relationship between organizational resilience (OR) and digital transformation (DT) and the effects of OR on businesses and people during tumultuous times. The study's sample includes the SME mid-level managers. Confirmatory factor analysis and structural equation modeling (SEM) using Smart PLS-4 were among the statistical methods used to evaluate the hypotheses. Investment in strategic technology aids in the development of systematic controls that enable operations during crises, but it may not immediately improve staff capacity for accurately understanding external unrest, aggressively searching out resources, and devising adapting solutions quickly. The OR dimensions affect organizations and employees differently.