Impact of Holistic Approach of Managers’ Systems Thinking Skills on Strategic Performance of Organization – A case of Banking Industry


  • Ramesh Kumar
  • Kamran Ahmed Soomro
  • Muhammad Aqil


Flexibility, Complexity, Interaction, Uncertainty, Systems Thinking Skills, Strategic Performance


This study aims to examine the impact of managers’ systems thinking skills on the strategic performance of an organization with moderating role of gender. Organizational strategic performance has always been a significant measurement of overall actions of all employees specifically managers. Banking managers are nowadays facing challenges to cope with increasing new systems and processes of change, complexity, interaction, flexibility and uncertainty being core areas of systems thinking skills. 218 middle-level managers of employees participated by filling the self-administrated questionnaires from the banking sectors of Pakistan. The results were generated by using Structural Equation Modeling (PLS-SEM) technique. The results showed that there is significant relationship of managers’ system thinking skills on strategic performance of organization whereas gender does not moderate relationship between these variables. The study provides a model to top management and leaders that can help management to foster a positive attitude towards systems thinking skills. Further, the study also highlights that managers’ systems thinking skills is most significant and companies have to ensure that all organizational processes, policies and systems must be efficient and effective to meet needs of the company’s strategic performance. Implications and Avenue for future research are also suggested at the end of study.